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WEBSITE
orders:
Domestic and international orders
are accepted here online anytime.
Just click on the "buy now" button below the product
that you would like to order and it will take you
through the secure checkout process. You will receive a confirmation by email that your
order was received and processed. Credit card
purchases will appear on your statement with the name "Inparticular".
Shipping and handling costs for international orders will
be charged manually to your credit card.
PHONE orders:
VISA, Master Card
and American Express
are accepted for purchases by phone by calling
Steven at
(310) 542-5669 from 9:00 AM to 5PM California time.
You
may use your credit card to make purchases by calling Steven or
ordering online. You will receive a confirmation by email
that your order was received and processed. Credit card
purchases will appear on your statement with the name "Inparticular". Questions or
inquiries for international orders, please email Steven rather
than calling due to the time difference. See below for
shipping details. You can also contact Steven by email:
Steven's artwork is usually made to order. Although a small inventory is maintained, orders
may take up to 5 business days to complete before shipping. Orders can also be placed ahead of time and
shipped to you later for a special occasion such
as a birthday, graduation, anniversary or
holiday gift. Rush orders and express shipping are available for an additional
cost. Products are shipped via UPS ground, FedEx
or USPS Priority Mail within the United States.
UPS cannot ship to P.O. boxes, a street
address is required.
International shipping:
If you would like to place an international
order, please first send an email to get a quote shipping
and handling cost. Shipping and handling costs for
international orders will be charged manually to your credit
card. The buyer is responsible for paying for any duties
and taxes at customs. In addition, a $10.00
processing fee will be added to all international orders.
CUSTOM Orders and Special Projects:
Photos of
the proposed parts or materials or a rendering or finished sample of the art piece will be created for you prior to
production for your approval. A design
consultation is free, but development of design ideas, renderings or samples
will be charged a fee which can be applied to
the total cost of the project if it gets the "green light" to go
ahead. A deposit of at least 50% of the total is required upon approval of
the project. The remainder of the total is due before delivery of the
finished product.
Prices vary based on parts and labor time. Custom orders are non refundable*. Please allow
2 to 6 weeks for
most custom orders, depending on whether its a
special project started from scratch or a customized project based on
Steven's current designs.
100%
Satisfaction Guarantee:
Satisfaction Guarantee:
Everything you purchase
comes with a 100% satisfaction guarantee!
If you are
not completely satisfied with the product you may exchange it
or return it for a refund (minus shipping
and handling - unless product was damaged or
defective) within 21 days of your purchase. Products
received after 21 days will be subject to a 15% restocking
charge. Products
returned after 60 days will only be accepted at our discretion
for a store credit.
In addition, our clock components have a 10 year warranty
and we will replace the component for free if it fails before
that time. *No refunds are given for custom
made products, but all efforts will be made
to ensure your satisfaction ahead of time. Cancellation
policy: You may cancel your order anytime prior to shipment by email
or phone with the exception of custom made
orders that are already in progress.
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